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Position: Customer Service Representative

Take Your Career to New Heights with Sun West!


Position Summary:

Location Job Type Experience Education
Cerritos, CA 90703 Full Time 1-4 Years 2 Year Degree

Job Responsibilities:

  • Learn quickly, multitask and have the ability to disseminate technical information and communicate it to homeowners.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Excellent time management skills.
  • Identify and assess customers' needs to achieve satisfaction.
  • Provide accurate, valid and complete information.
  • Handle complaints, provide appropriate solutions and alternatives and follow up to ensure resolution.
  • Spanish speaking - a plus.
  • Demonstrate excellence in internal/external customer service.
  • Excellent verbal and written communication.
  • Ability to comprehend and follow directions.
  • Strong attention to detail.
We offer an excellent salary and benefits package, including health, dental, vision insurance and a 401 (k) program. As well as a great work environment.

Requirements:

  • Customer service focused.
  • Proven experience with listening and eliciting information effectively.
  • Demonstrated excellent verbal and written communications skills.
  • Strong PC skills including ability to troubleshoot common problems.
Equal Opportunity Employer