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Position: IT Support Desk

Take Your Career to New Heights with Sun West!


Position Summary:

Location Job Type Experience Education
Buena Park, CA 90620 & Scottsdale, AZ Full Time 2-10 Years 4 Year Degree

Job Responsibilities:

  • Respond to requests for technical assistance in person, via phone, electronically.
  • Diagnose and resolve technical hardware and software issues.
  • Follow standard help desk procedures.
  • Redirect problems to appropriate resource.
  • Identify and escalate situations requiring urgent attention.
  • Track and route problems and requests and document resolutions.
We offer an excellent salary and benefits package, including health, dental, vision insurance and a 401 (k) program. As well as a great work environment.

Requirements:

  • Candidates must be dependable, responsible, and be able to manage a large IT infrastructure that is 24/7 and mission critical.
  • A+ or CompTIA certification would be an asset.
  • Networking and router management Experience.
  • Windows Experience.
  • Linux Experience.
  • Able to install, troubleshoot and repair computer hardware, (PCs, Thin Clients, etc.) and software.
Equal Opportunity Employer