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Position: Loan Servicing Supervisor

Take Your Career to New Heights with Sun West!


Position Summary:

Location Job Type Experience Education
Nationwide Full Time 2+ Years High School

Job Responsibilities:

  • Supervise a team of 10 - 12 Loan Servicing associates.
  • Reports directly to the Servicing Operations Manager.
  • Ensure quality service and effective, efficient operational support for the assigned area's internal business partners and/or external customers/clients.
  • Develops employees through regular coaching and feedback that leads to improved results.
  • Responsible for ensuring the department S.M.A.R.T. goals are achieved.
  • Enforce department policies and procedures and deliver performance improvement action plans.
  • Manage multiple and/or conflicting responsibilities.
  • Assist with the documentation of standard operating procedures.
We offer an excellent salary and benefits package, including health, dental, vision insurance and a 401 (k) program. As well as a great work environment and opportunity for career advancement.

Requirements:

  • 2 years experience in a Team Lead or Supervisory capacity.
  • 2 years recent experience in the loan servicing industry (mortgage experience a plus).
  • Excellent verbal and written communication skills.
  • Excellent reading comprehension skills.
  • Demonstrate a good working knowledge of state, federal and regulatory agency guidelines with the ability to identify and implement process improvement opportunities.
  • Have a thorough understanding of the business unit's operational processes and the implications on other groups that function within the operations.
Equal Opportunity Employer