Back to top

Careers

Home
Careers

SWMC Careers

Position: Mortgage Collector

Take Your Career to New Heights with Sun West!


Position Summary:

Location Job Type Experience Education
Buena Park, CA 90620 Full Time 1-3 Years High School

Job Responsibilities:

  • Ability to explain all workout options within company guidelines.
  • Minimize potential losses on delinquent loans by contacting the borrowers and insurers to work toward resolution of the delinquency in accordance with departmental and legal guidelines.
  • Skip tracing accounts for possible leads to find customers information to contact them.
  • Pursues communication with defaulted customers to offer potential workout alternatives. Contact delinquent customers to obtain payment commitments.
  • Analyze customer's situation and collateral risk to present alternative solutions including forbearance plans, repayment plans, modifications, assumptions, pre-foreclosure / short sales, and deed in lieu; assist in identifying, negotiating, and pursuing the appropriate loss mitigation option that best maximizes customer satisfaction.
We offer an excellent salary and benefits package, including health, dental, vision insurance and a 401 (k) program. As well as a great work environment.

Requirements:

  • Customer service focused.
  • Proven experience with listening and eliciting information effectively.
  • Demonstrated excellent verbal and written communications skills.
  • Strong PC skills including ability to troubleshoot common problems.
  • Review, negotiate, and recommend action on requests for proposed foreclosure within the time-frames established by management.
  • Identify, evaluate, and resolve reasons for delinquency.
  • Ability to explain all workout options within company guidelines.
  • Skip tracing accounts for possible leads to find customers information.
  • Quote reinstatement amounts, payoffs, and set-up repayment plans.
  • Ensure that all requested documentation has been requested and received from the customer.
  • Recommend additional actions with management assistance on delinquent accounts.
  • Escalate calls and/or problem accounts to supervisor.
Equal Opportunity Employer