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Current Turn Times



Current Turn Times

Program Name Loan Purpose Currently Underwriting files with complete submission received on Condition Resolution Time Funding
Conventional Purchase 10/29/2020 8 Business Days* 1 Business Day
Refinance 10/12/2020** 12 Business Days 1 Business Day
FHA Purchase 10/26/2020 12 Business Days* 1 Business Day
Streamline Refinance 10/29/2020 5 Business Days* 1 Business Day
All Other Refinances 08/24/2020 12 Business Days 1 Business Day
VA Purchase 10/29/2020 10 Business Days* 1 Business Day
IRRRL 10/29/2020 3 Business Days 1 Business Day
Cash-Out Refinance 10/29/2020 12 Business Days 1 Business Day
USDA Purchase 10/15/2020 10 Business Days* 1 Business Day
Refinance 10/28/2020 6 Business Days 1 Business Day
HECM 10/29/2020 4 Business Days 1 Business Day
Non-Conforming 10/29/2020 6 Business Days 1 Business Day
Note: 1. * * Conventional loan files which requires expert underwriter review are excluded from mentioned turn time.
2. * If condition requires expert review then turn time will be different from what is posted above.



Servicing Calls Response Time

Average response time last business day 14 seconds
Shortest response time last business day 4 seconds
% of calls responded within 10 secs 71.51%