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Current Turn Times



Current Turn Times

Program Name Loan Purpose Initial Underwrite Time* Condition Resolution Time Funding
Conventional Purchase 1/18/2021 3 Business Days 1 Business Day
Refinance 1/18/2021 6 Business Days 1 Business Day
FHA Purchase 1/18/2021 3 Business Days 1 Business Day
Streamline Refinance 1/15/2021 2 Business Days 1 Business Day
All Other Refinances 1/18/2021 6 Business Days 1 Business Day
VA Purchase 1/18/2021 3 Business Days 1 Business Day
IRRRL 1/18/2021 3 Business Days 1 Business Day
Cash-Out Refinance 1/18/2021 5 Business Days 1 Business Day
USDA Purchase 1/8/2021 2 Business Days 1 Business Day
Refinance 1/5/2021 3 Business Days 1 Business Day
HECM 1/18/2021 3 Business Days 1 Business Day
Non-Conforming 11/9/2020 4 Business Days 1 Business Day
Note -: 1. *Condominium and Trust related conditions will take longer time for review.



Servicing Calls Response Time

Average response time last business day 14 seconds
Shortest response time last business day 4 seconds
% of calls responded within 10 secs 71.51%