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Current Turn Times



Current Turn Times

Program Name Loan Purpose Currently Underwriting files with complete submission received on Condition Resolution Time Funding
Conventional Purchase 05/21/2020 4 Business Day(s) 1 Business Day
Refinance 05/15/2020 6 Business Day(s) 1 Business Day
FHA Purchase 05/05/2020 5 Business Day(s) 1 Business Day
Streamline Refinance 05/18/2020 2 Business Day(s) 1 Business Day
All Other Refinances 04/09/2020 5 Business Day(s) 1 Business Day
VA Purchase 05/22/2020 5 Business Day(s) 1 Business Day
IRRRL 05/22/2020 4 Business Day(s) 1 Business Day
Cash-Out Refinance 05/12/2020 4 Business Day(s) 1 Business Day
USDA Purchase 05/19/2020 4 Business Day(s) 1 Business Day
Refinance 05/08/2020 3 Business Day(s) 1 Business Day
HECM 05/27/2020 3 Business Day(s) 1 Business Day
Non-Conforming 05/19/2020 1 Business Day(s) 1 Business Day



Servicing Calls Response Time

Average response time last business day 14 seconds
Shortest response time last business day 4 seconds
% of calls responded within 10 secs 71.51%