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Current Turn Times



Current Turn Times

Program Name Loan Purpose Currently Underwriting files with complete submission received on Condition Resolution Time Funding
Conventional Purchase 08/10/2020 3 Business Days* 1 Business Day
Refinance 07/24/2020 10 Business Days 1 Business Day
FHA Purchase 08/07/2020 4 Business Days* 1 Business Day
Streamline Refinance 08/07/2020 4 Business Days 1 Business Day
All Other Refinances 04/20/2020 9 Business Days 1 Business Day
VA Purchase 08/12/2020 3 Business Days* 1 Business Day
IRRRL 08/08/2020 4 Business Days 1 Business Day
Cash-Out Refinance 07/31/2020 9 Business Days 1 Business Day
USDA Purchase 07/28/2020 6 Business Days* 1 Business Day
Refinance 07/24/2020 2 Business Days 1 Business Day
HECM 08/13/2020 3 Business Days 1 Business Day
Non-Conforming 08/11/2020 2 Business Days 1 Business Day
Note: * If condition requires expert review then turn time will be different from what is posted above.



Servicing Calls Response Time

Average response time last business day 14 seconds
Shortest response time last business day 4 seconds
% of calls responded within 10 secs 71.51%