| Program Name | Loan Purpose | Currently Underwriting files with complete submission received on | Condition Resolution Time | Funding |
|---|---|---|---|---|
| Conventional | Purchase | 08/10/2020 | 3 Business Days* | 1 Business Day |
| Refinance | 07/24/2020 | 10 Business Days | 1 Business Day | |
| FHA | Purchase | 08/07/2020 | 4 Business Days* | 1 Business Day |
| Streamline Refinance | 08/07/2020 | 4 Business Days | 1 Business Day | |
| All Other Refinances | 04/20/2020 | 9 Business Days | 1 Business Day | |
| VA | Purchase | 08/12/2020 | 3 Business Days* | 1 Business Day |
| IRRRL | 08/08/2020 | 4 Business Days | 1 Business Day | |
| Cash-Out Refinance | 07/31/2020 | 9 Business Days | 1 Business Day | |
| USDA | Purchase | 07/28/2020 | 6 Business Days* | 1 Business Day |
| Refinance | 07/24/2020 | 2 Business Days | 1 Business Day | |
| HECM | 08/13/2020 | 3 Business Days | 1 Business Day | |
| Non-Conforming | 08/11/2020 | 2 Business Days | 1 Business Day | |
| Average response time last business day | 14 seconds |
| Shortest response time last business day | 4 seconds |
| % of calls responded within 10 secs | 71.51% |