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Current Turn Times



Current Turn Times

Program Name Loan Purpose Initial Underwrite Time Condition Resolution Time* Dry Funding**
Conventional Purchase 1 Business Day 4 Hours Same Day
Refinance 1 Business Day 4 Hours Same Day
FHA Purchase 1 Business Day 4 Hours*** Same Day
Streamline Refinance 1 Business Day 4 Hours Same Day
All Other Refinances 1 Business Day 4 Hours*** Same Day
VA Purchase 1 Business Day 1 Business Day Same Day
IRRRL 1 Business Day 4 Hours Same Day
Cash-Out Refinance 1 Business Day 1 Business Day Same Day
USDA Purchase 1 Business Day 1 Business Day Same Day
Refinance 1 Business Day 1 Business Day Same Day
HECM 1 Business Day 4 Hours Same Day
Non QM 1 Business Day 1 Business Day Same Day
Non Conforming 1 Business Day 1 Business Day Same Day
Note -: 1. *Condominium and Trust related conditions will take longer time for review.
2. ** Any file submitted before 10 AM PST will be funded the same day.
3. ***For FHA loans on certain occasions, some conditions require manual review. These conditions will not be reviewed within 4 hours, but they will be reviewed within 1 business day.



Servicing Calls Response Time

Average response time last business day 14 seconds
Shortest response time last business day 4 seconds
% of calls responded within 10 secs 71.51%