| Program Name | Loan Purpose | Initial Underwrite Time* | Condition Resolution Time | Funding |
|---|---|---|---|---|
| Conventional | Purchase | 1/18/2021 | 3 Business Days | 1 Business Day |
| Refinance | 1/18/2021 | 6 Business Days | 1 Business Day | |
| FHA | Purchase | 1/18/2021 | 3 Business Days | 1 Business Day |
| Streamline Refinance | 1/15/2021 | 2 Business Days | 1 Business Day | |
| All Other Refinances | 1/18/2021 | 6 Business Days | 1 Business Day | |
| VA | Purchase | 1/18/2021 | 3 Business Days | 1 Business Day |
| IRRRL | 1/18/2021 | 3 Business Days | 1 Business Day | |
| Cash-Out Refinance | 1/18/2021 | 5 Business Days | 1 Business Day | |
| USDA | Purchase | 1/8/2021 | 2 Business Days | 1 Business Day |
| Refinance | 1/5/2021 | 3 Business Days | 1 Business Day | |
| HECM | 1/18/2021 | 3 Business Days | 1 Business Day | |
| Non-Conforming | 11/9/2020 | 4 Business Days | 1 Business Day | |
| Average response time last business day | 14 seconds |
| Shortest response time last business day | 4 seconds |
| % of calls responded within 10 secs | 71.51% |