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Property Damage and Disaster Recovery


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Sun West Mortgage is here to assist you through the repair process when your property is damaged due to a natural disaster, accident or other event.

As soon as possible after your property suffered damage, you need to notify your insurance company and file an insurance claim.

  • Your insurance company will evaluate the damage to your home and settle a claim payment, as per the terms of your homeowner’s insurance policy.
  • Your insurance company may issue a claim check payable to you and Sun West Mortgage.

Contact Sun West’s Repair Administration team to inform us of the damage to the home.

  • We’ll work with you to process the insurance claim check you received from your insurance company and help monitor the repairs to your property.
  • As your mortgage Servicer, Sun West Mortgage is named on the insurance claim check. The interest we hold on the subject property entitles us to oversee the repair process and disburse the claim funds accordingly. We have a secured interest in the property and need to make sure it is restored to its original or better condition or value.

Download the below Insurance Claim Repair Process guide which provides more information on the general steps we follow while tracking insurance claims and repair process.

Insurance Claim Repair Process
Insurance Claim Repair Process - In Spanish

Notify us immediately if you are having difficulty paying your mortgage as a result of the damage to your property. We may be able to help you.

Repair Administration Department Contact Information

Attn: Repair Administration Department
Sun West Mortgage Company, Inc.
6131 Orangethorpe Avenue, Suite 500
Buena Park, CA 90620

Phone:(800) 453-7884, Ext. 7873

Fax:(866) 558-5043

E-mail: insuranceclaims@swmc.com

Hours of Operation:
Monday - Friday 8:30 AM to 5:00 PM PST
(Excluding Federal Holidays)