From the desk of our Chief Operating Officer, Jennifer Vallinayagam:
Dear Licensed Partner,
At Sun West, we listen to feedback from our partners. The Sun West team is working hard to implement all of the wonderful suggestions we have received. I know all of you love the SunSoft technology and the control it gives you over your pipeline. I have also received many, many new feature requests. Keep them coming! I personally review each one and update the SunSoft development road map.
I know that an up-to-the-minute status on your loans is important to you. Sun West provides a user-friendly Conditions Resolution Website. From this website, you can (a) view the current status of a loan, (b) view or resolve any outstanding conditions; (c) directly e-mail your Jr. Underwriter, Underwriter or Funder; (d) securely submit conditions to your Underwriter (Sun West is completely paperless!); (e) and so, so many more great tools that I simply cannot list it all here.
Our website (www.swmc.com) is being continuously expanded with new training tools and presentations. In addition, we offer personalized training sessions that can be requested from our website. Sun West's goal is to make you more efficient and empower you with knowledge, so that you can close more loans!
I've had the pleasure of speaking with many of you on a one-on-one basis. The frequent advice that I have received is that "Although your technology is fabulous, this is a people business... so don't forget the personal touch." I am listening. Subsequently, I reorganized the Junior Underwriting team so that your account has a dedicated Junior Underwriter. We have also built a team of assistants for each Junior Underwriter, to ensure that your Junior Underwriter is immediately available to answer your phone calls and e-mails. As a result, I have received a lot of positive feedback on (a) my team being readily accessible on the phone, and (b) prompt responses to e-mails and messages. Now, I'd like to hear about what we can be doing better for you. If you tell me, I will build it better.
I look forward to hearing from you! You may reach me directly by email at email@example.com or by phone at (855) 223-7307. My team and I promise to continue to work hard every day to earn your business with each and every loan you send us.